Emergency Medicine Service
A quick, confidential check to help you access a short-term supply when you have run out of an essential medicine.
- Helps reduce gaps in important regular medicines
- Clear, practical next steps based on your situation
- Confidential support with sensitive medicines where appropriate
- Reassurance about what to do until you can get a new prescription
Confidential and respectful support
Discuss your situation in private and be treated with sensitivity, especially for medicines you may find awkward to talk about.
Timely help when you are at risk of running out
If you cannot get a prescription in time, you can be assessed for the most appropriate short-term option.
Clear outcome before you leave
You will be told what can be supplied today, what cannot, and what steps to take next to keep your treatment on track.
The Process
What this service involves
You will be asked about the medicine you need, why you have run out, and any health information that could affect supply. We will check what is appropriate and explain the options available, including whether a short-term supply can be made. You will leave knowing what happens next and how to avoid running out again.
A safety-first decision
Any supply is based on your answers and suitability checks, with clear explanations of the decision.
Private discussion space
Your appointment takes place discreetly so you can speak openly about your medicines.
Included
What we provide
These are the practical checks and information you can expect during your appointment.
Medication details review
We confirm the medicine name, strength, dose, and how long you have been taking it.
Suitability and safety checks
We ask about symptoms, side effects, allergies, and other medicines to make sure any option is appropriate.
Decision on supply options
We explain whether a short-term supply can be made and what the supply would cover.
Next steps guidance
We advise how to arrange your next prescription and tips to prevent running out in future.
Documentation where needed
We record the outcome appropriately so you have clarity on what was agreed and why.
Available Now
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Who it's for
Who this service is for
This service suits adults who are at risk of missing doses of a regular medicine and need help with immediate options.
People who have run out unexpectedly
If your repeat request is delayed or you cannot collect in time, you can discuss short-term options.
People with long-term conditions
Useful if you rely on regular medicines and missing doses could disrupt your routine or wellbeing.
People between prescriptions
If you are changing prescriber, moving home, or waiting for an appointment, you can get guidance on what to do next.
FAQs
Frequently asked questions
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