Chaperone Policy

Chaperone Policy

This Pharmacy is committed to providing a safe, comfortable environment for patients and staff. In the interests of everyone’s safety, when using our consultation area, it may be necessary to have a chaperone present.

A chaperone provides a safeguard against allegations of verbal, physical or sexual abuse, for both patients and pharmacy staff.

You are entitled to have a chaperone present for any consultation, where you feel this is necessary. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e., a trained member of staff.

If you are booking an appointment with the pharmacist, please make your request for a chaperone at the time of booking so your appointment is not delayed. If a chaperone cannot be provided, we may need to reschedule your appointment.

Your pharmacist may also choose to have a chaperone present for certain consultations in accordance with our chaperone policy/. If a chaperone is present, the pharmacist will also provide the opportunity for private conversation if required.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please ask a member of staff.