Returns Policy

    Goodwill returns and exchange policy

    Returns Policy

    This pharmacy offers a ‘goodwill’ returns policy which gives you 28 days to return or exchange an item with a valid receipt or proof of purchase. This is in addition to your legal rights. As it is a discretionary policy, there are some exclusions - please see below for more information.

    Unwanted goods must be returned in a fully resaleable condition and any tags intact.

    We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

    We are unable to offer an exchange or refund on medication that has left the store.

    For reasons of health and hygiene, we are unable to exchange or refund the following products:

    • Cosmetics/fragrances once the original packaging has been opened, unless faulty.
    • Pierced earrings and other pierced body jewellery, unless faulty.
    • Hats and hair accessories unless tags are still in place and packaging remains unopened and undamaged, unless faulty.

    THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS UNDER THE CONSUMER PROTECTION REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.