Zero Tolerance Policy

    Respect and safety for our staff and customers

    Zero Tolerance Policy

    At Nexus Pharmacy Group, the safety and respect of our team members are paramount. We uphold a Zero Tolerance Policy towards any form of abuse or violence against our employees. This policy underscores our belief that every team member deserves to work in an environment free from fear of attack or abuse. Mutual respect between our staff and customers is essential for the high-quality service we are committed to providing.

    Our Expectations

    From Our Team: We expect all team members to be polite, helpful, and sensitive to the needs and circumstances of our customers. Our colleagues adhere to specific regulatory requirements in the execution of their duties.

    From Our Customers: We kindly remind our customers to treat our staff with the same respect. We understand that pain or distress may sometimes affect behaviour, and our staff are trained to handle such situations with understanding and patience.

    Unacceptable Behaviours

    To maintain a positive relationship with our customers and a safe environment for everyone, we outline behaviours that are considered unacceptable:

    • Use of offensive language or swearing at staff or other customers.
    • Any form of physical violence, including pushing or shoving.
    • Verbal abuse in any form, including insults.
    • Racial abuse, sexual harassment, and any other form of discrimination.
    • Persistent or unrealistic demands that place undue stress on our staff. We strive to meet requests and provide explanations when not possible.
    • Damaging property or stealing from the pharmacy, our colleagues, or customers.
    • Fraudulently obtaining drugs or medical services.

    Consequences

    Aggressive behaviour, whether violent or abusive, will lead to removal from the pharmacy premises. In severe cases, we may involve the police to ensure the safety and security of our employees and customers.

    Commitment to Respect and Safety

    We request your cooperation in treating our pharmacy colleagues with courtesy and respect at all times. By fostering a respectful environment, we can continue to provide the quality care and service that our customers expect and deserve.